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How can I track my order?

Please note: With an incredible number of new customers from Germany, we're busier than ever! This means there might be delays, but our shipping and customer service teams are working hard to minimise any inconvenience. Thanks so much for your patience and understanding.


Tracking information is only provided if you select the ‘secure international shipping’ option. We highly recommend doing so, to ensure the safe arrival of your order. This costs €5.00, and provides you with a tracking number, so you can monitor the progress of the delivery. If you select ‘standard international shipping’, your order will not be shipped with track & trace.

Additionally, we’ve noticed that secure international shipping is sometimes prioritised by postal services, which may reduce the delivery time.

If you’ve selected the secure shipping option, you can track your order in two ways:

  • Monitor the status of your order here.
  • Click on the link provided in your shipping confirmation email.
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